Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • September 16, 2021 at 12:24 pm #64390
    Linda Tenčlová
    Participant
    Premium Member

    Hi,

    I have the name and description of the site in the header image, and when I try to respond responsively to other devices at the bottom of the page, it’s fine, but in fact the site description on my phone is incorrectly shifted down. How can I fix this?

    Thank you

    September 16, 2021 at 3:43 pm #64397
    Nick
    Keymaster
    WP Royal Team

    Hi Linda,

    Please share your website URL and we will check.

    Kind Regards,

    Nick

    September 27, 2021 at 5:17 pm #64481
    Linda Tenčlová
    Participant
    Premium Member

    Hi Nick,

    sorry for the late reply, i was on vacation. I do not have the website ready and therefore hidden from the public.

    Here I send a picture of what I think:

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    I need the description of the website to stick to the name of the website and not to jump down so illogically down on smaller devices.

    Thank you very much

    Linda

    September 29, 2021 at 11:17 am #64502
    vako
    Keymaster
    WP Royal Team

    Hi Lunda,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    September 29, 2021 at 12:02 pm #64505
    Linda Tenčlová
    Participant
    Premium Member
    This reply has been marked as private.
    October 4, 2021 at 2:08 pm #64539
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    We added a custom CSS snippet to fix the issue, please check and let us know if it works for you too.

     

    Kind Regards

    October 5, 2021 at 1:38 pm #64558
    Linda Tenčlová
    Participant
    Premium Member

    Hi Vako,

    thank you very much for the edit, but now it’s too close to the site name. Could you please increase the distance a little to make it lower? Ideally like on a PC?

    View post on imgur.com

    Thanks

    Linda

    October 12, 2021 at 2:10 pm #64624
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    Please share again login URL and we will correct it.

     

    Kind Regards

    October 12, 2021 at 4:30 pm #64629
    Linda Tenčlová
    Participant
    Premium Member
    This reply has been marked as private.
    October 14, 2021 at 12:59 pm #64651
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    October 14, 2021 at 2:15 pm #64654
    Linda Tenčlová
    Participant
    Premium Member

    Hi Vako,

    perfect, this is ok. 🙂

    Thank you very much

    Linda

    October 18, 2021 at 9:22 am #64700
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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