- This topic has 16 replies, 4 voices, and was last updated 1 year, 9 months ago by Duke.
April 19, 2021 at 9:00 am #60958
The images on my website are not in their right size as they are set to.
I upload my images with a size of 1000 x 1250px.
These are the settings:
thumbnail (150×150 cropped)
ashe-slider-grid-thumbnail (1140×590 cropped)
ashe-full-thumbnail (1140×0 cropped)
ashe-grid-thumbnail (500×0 cropped)
ashe-list-thumbnail (300×300 cropped)
ashe-single-navigation (75×75 cropped)
If I set an image to “large” (773px wide) to fit exactly the width of my blog post page it gets shown as 773px wide but the jpg used is 1000px, the original size or most likely ashe-full-thumbnail. In the speed test then I get it flagged that my images are not sized properly.
If I set an image to medium (371px wide) the jpg file used is 768px wide which is the medium_large size and way too big.
If I set an image to thumbnail (150px) the jpg used is 300px which is ashe-list-thumbnail
The images to preview the blog post and the related post images are also not in the right size. Related post images are full size which is way too big of course.
Could you please look into this and let me know what causes this that not the right resized images are used.
Thanks in advance!April 19, 2021 at 12:42 pm #60960
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind RegardsApril 19, 2021 at 7:41 pm #60972April 21, 2021 at 10:10 am #61010April 21, 2021 at 12:32 pm #61018
Sorry for the late reply we were off for a while.
You need to rebuild your images using this plugin Ajax Thumbnail Rebuild or some other image rebuild related plugins, dimensions you will rebuild the images will be shown on the website.
Kind RegardsApril 22, 2021 at 5:22 am #61033
I did rebuild the images, but nothing has changed, it still doesn’t use the correct image size for any of the images. Always the next bigger size is used!
Example: Image set to thumbnail 150×150 –> the image is DISPLAYED with the dimensions 150×150 but the image file is actually 300x300px which is “ash-list-thumbnail” and not “thumbnail” 150×150 which is set by WP.
Other example: Image is set to “medium” 371 x 600 –> image is DISPLAYED as “medium” 371 x 600, but image file is medium_large (768×0).
What causes this? From the start of my website it has never worked properly.
Thank you for your help,
JuliaApril 22, 2021 at 12:05 pm #61041
I will redirect this topic to the developer’s board and they will contact you.
Kind RegardsApril 28, 2021 at 12:35 pm #61160
At first, sorry for the late reply, our developers investigated the issue and seems that we have some minor bug in the theme’s codes, we need few days to fix it, theme update will fix the issue, our apologises for the inconvenience and thank you for your patience.
Kind RegardsApril 28, 2021 at 8:42 pm #61178
Hi Vako, thank you for your feedback. Looking forward to the update!April 29, 2021 at 2:09 pm #61208
We are working on the issue, it may take few days, thank you for your understanding.
Kind RegardsMay 16, 2021 at 9:16 pm #61467
There seems to be still a problem with image resizing. Especially for mobile, I see images not being properly resized.
Can you please help!
Thanks a lot,
JuliaMay 21, 2021 at 10:25 am #61550
Can you please renew the Login URL to let our developers access your website back and once again?
Our apologies for the late reply and thank you for your patience.
Kind RegardsMay 24, 2021 at 10:10 pm #61610May 30, 2021 at 11:54 pm #61700
Hi Vako, do you have any feedback on this? It’s been a few days and login will expire. Thank you.May 31, 2021 at 12:40 pm #61702NickKeymasterWP Royal Team
I’ve read this thread multiple times and checked your website as well but still can’t find an issue. All images added to posts are in the correct size (original and render sizes are the same). I see you’ve explained it pretty deep but still, it’s hard to understand what do you exactly mean. Please send me a link to the page/post or whatever it is where the issue still persists.
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