[AZ]

I recently upgraded to Ashe Pro. My custom header is showing correctly when customizing, but is not showing correctly in the live site. Instead the demo header appears on the live site. How do I remove the demo header so my custom header will appear?

 

Thank you in advance!

[vako]

Hi @AZ

 

At first, thank you for upgrading to the pro version.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[AZ]

This reply has been marked as private.

[vako]

Hi @AZ

 

You are saving your changes as a draft if you publish your changes made in the themes customizer they will appear on the live site after, please see the screenshot: https://nimb.ws/ra3fWv

 

Kind Regards

[AZ]

I tried to publish previously, but it didn’t work. I just tried again today and it worked!

Thank you so much Vako!

 

[vako]

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[Author]

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