Viewing 8 posts - 1 through 8 (of 8 total)
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  • #64391
    Linda Tenčlová
    Participant
    Premium Member

    Hi,

    in blog posts I have at the bottom of the page post footer with related posts and suddenly I have cropped thumbnails.

    How could this happen when I didn’t move the settings and how can I fix them?

    Thank you

    #64398
    Nick
    Keymaster
    WP Royal Team

    Hi again,

    Please share your site URL and we will inspect.

    Kind Regards,

    Nick

    #64480
    Linda Tenčlová
    Participant
    Premium Member

    Hi Nick,

    sorry for the late reply, i was on vacation. I don’t have the website ready and therefore hidden from the public.

    Here I send a picture of what I think – https://imgur.com/RG4t9ol.

    Thank you very much

    Linda

    #64483
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #64485
    Linda Tenčlová
    Participant
    Premium Member
    This reply has been marked as private.
    #64494
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    We checked your website and can’t find any issues related ot the images or their crop size, can you please describe the issue in more detail? Please share a direct link to the page where the issue appears if we are missing anything.

     

    Kind Regards

    #64507
    Linda Tenčlová
    Participant
    Premium Member

    Hi Vako,

    of course, in blog posts I have at the bottom of the page post footer with related posts and suddenly I have cropped thumbnails https://imgur.com/a/75FhAbQ

    I need it to be taller like than before https://imgur.com/a/Crc41PA

    And I don’t know where I can edit it. Do you know what I mean? 🙂

    Thanks
    Linda

    #64538
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    I will redirect this topic to the developer’s board and they will check for possible solutions.

     

    Kind Regards

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