[Chelsea Celaya]

Trying to change up the colors on my website, but for some reason, even when I see the colors change in the customizer and I click “publish”, the footer background, fonts and links all show up as white.

For Content colors, nothing applies or previews at all.

Please follow this bypass link to see issues:

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[vako]

Hi Chelsea,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

4. We also need screenshots of the issue, they help us to investigate the issue faster.

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

 

[Chelsea Celaya]

This reply has been marked as private.

[vako]

Hi Chelsea,

 

Actually, when the option Enable Boxed Style (Beta) is active none of the mentioned settings work, we disabled it and all the options you mentioned were applied.

Kind Regards

[Author]

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