[Karen Tolido]

When ik add a featured link i noticed that some images are not scaled to the desired dimensions and others are. Why is this? One link was scaling the image but after removing it and later reinstalling it, the dimensions where off.

[vako]

Hi Karen,

 

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

 

[Karen Tolido]

This reply has been marked as private.

[vako]

Hi Karen,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Karen Tolido]

This reply has been marked as private.

[vako]

Hi Karen,

 

Rebuilt works without any issue, we just removed the image you had and reuploaded it, please check and let us know if we can help or instruct your better.

 

Kind Regards

[Karen Tolido]

This reply has been marked as private.

[Karen Tolido]

This reply has been marked as private.

[vako]

Hi Edwin,

 

Actually, we use google chrome to check the layouts in most cases, seems that you are cropping the images to the different dimensions, you need to hit the crop button only and not change crop dimensions, any way please share the screenshots of the issue and we will check it again, please also make sure that your caching system is not the reason for the issue.

 

Kind Regards

[Karen Tolido]

This reply has been marked as private.

[vako]

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[Author]

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