• This topic has 1 reply, 2 voices, and was last updated 2 years ago by vako.
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  • #60276
    Marcus Platt
    Premium Member

    Hi, I am having an issue with my new blog. Everything works fine in Safari but the Featured Image thumbnail, Featured image in the posts and related post images are not showing in Chrome/Firefox.

    I’ve tried disabling a number of plugins but they don’t show. Any idea what’s wrong?


    WP Royal Team

    Hi Marcus,


    At first, sorry for the late reply, we had holidays.

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    4. We also need screenshots of the issue, plz.


    Kind Regards

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