Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • September 27, 2021 at 7:55 am #64469
    ALEKSANDR LITVINOV
    Participant
    Premium Member

    Hello! I don’t can update theme.

    I send message Update failed: Download failed. Forbidden

    decided by myself

    September 27, 2021 at 11:45 am #64476
    vako
    Keymaster
    WP Royal Team

    Hi Aleksandr,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.