Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #61387
    WH
    Participant
    Premium Member

    I recently added a video header. There are a few pages where I had put in different headers, those are no longer showing up. It flashes for a quick sec and then it’s gone.

    When I go into the page, I see that the header I added is still there.

    #61388
    WH
    Participant
    Premium Member
    This reply has been marked as private.
    #61397
    vako
    Keymaster
    WP Royal Team

    Hi WH,

     

    Weird, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #61406
    WH
    Participant
    Premium Member
    This reply has been marked as private.
    #61412
    vako
    Keymaster
    WP Royal Team

    Hi,

     

    The page you mentioned had also a custom header image uploaded, that was the reason for the issue, please remove custom header images via page options for the issued pages and all be fine.

     

    Kind Regards

    #61416
    WH
    Participant
    Premium Member

    I’m sorry I wasn’t clear. I want the custom headers to show up on those pages, not the video.

    #61428
    vako
    Keymaster
    WP Royal Team

    Hi WH,

     

    I will redirect this topic to the developer’s board and they will contact you.

     

    Kind Regards

    #61440
    WH
    Participant
    Premium Member

    Thank you.

    #61572
    vako
    Keymaster
    WP Royal Team

    Hi WH,

     

    Sorry for the late reply we were testing the same case on our servers and we are unable to reproduce the same issue on our end. We tried to log in to your website but seems that the login URL has expired, please renew it and set an expiration date for 1 week, our developers will check the issue on your website.

     

    Kind Regards

    #61577
    WH
    Participant
    Premium Member
    This reply has been marked as private.
    #61598
    vako
    Keymaster
    WP Royal Team

    Hi WH,

     

    Our developers will check and will contact you.

     

    Kind Regards

    #61632
    vako
    Keymaster
    WP Royal Team

    Hi WH,

     

    Our developers made some changes to your child theme, please check and let us know if you need any further help.

     

    Kind Regards

    #61634
    WH
    Participant
    Premium Member

    It didn’t quite work. This page took the logo from the video pages and stretched it: https://www.iamhrsinclair.com/fiction/short-stories-flash-fiction/london-bridge

    I think it’s better to just have the video header on all pages.

    Could you please ask the developers to remove the changes?

    I extended the temporary login.

    #61645
    vako
    Keymaster
    WP Royal Team

    Hi WH,

     

    Yes, I will contact them and they will adjust changes.

     

    Kind Regards

    #61657
    WH
    Participant
    Premium Member

    Thank you. Sorry for the trouble.

Viewing 15 posts - 1 through 15 (of 16 total)
  • You must be logged in to reply to this topic.