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I recently added a video header. There are a few pages where I had put in different headers, those are no longer showing up. It flashes for a quick sec and then it’s gone.
When I go into the page, I see that the header I added is still there.
Hi WH,
Weird, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards
Hi,
The page you mentioned had also a custom header image uploaded, that was the reason for the issue, please remove custom header images via page options for the issued pages and all be fine.
Kind Regards
I’m sorry I wasn’t clear. I want the custom headers to show up on those pages, not the video.
Hi WH,
I will redirect this topic to the developer’s board and they will contact you.
Kind Regards
Thank you.
Hi WH,
Sorry for the late reply we were testing the same case on our servers and we are unable to reproduce the same issue on our end. We tried to log in to your website but seems that the login URL has expired, please renew it and set an expiration date for 1 week, our developers will check the issue on your website.
Kind Regards
Hi WH,
Our developers will check and will contact you.
Kind Regards
Hi WH,
Our developers made some changes to your child theme, please check and let us know if you need any further help.
Kind Regards
It didn’t quite work. This page took the logo from the video pages and stretched it: https://www.iamhrsinclair.com/fiction/short-stories-flash-fiction/london-bridge
I think it’s better to just have the video header on all pages.
Could you please ask the developers to remove the changes?
I extended the temporary login.
Hi WH,
Yes, I will contact them and they will adjust changes.
Kind Regards
Thank you. Sorry for the trouble.