- This topic has 9 replies, 2 voices, and was last updated 2 years, 1 month ago by .
Viewing 10 posts - 1 through 10 (of 10 total)
Viewing 10 posts - 1 through 10 (of 10 total)
- You must be logged in to reply to this topic.
Hello WP-Royal Theme,
we have been using the ASHE pro theme for a long time and are very satisfied. Unfortunately, while working on the widgets, the situation has now arisen that the customizer no longer loads. We can change menus, content, etc. Only the customizer is no longer loaded. We briefly installed another standard theme – here it works.
What can we do or have we done wrong?
Thanks in advance and best regards
Jens Neubauer
Hi Jens,
At first, thank you for choosing our theme and service.
1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.
2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards
Hi Jens,
Login URL does not work, it gives us this screen: https://nimb.ws/gdyRFc
Kind Regards
Hi Jens,
At first, sorry for the late reply, we had holidays.
We are getting the same result, please watch the video guide again and follow the instructions spet by step.
Kind Regards
Hi Jens,
At first, sorry for the late reply, we had holidays.
Please follow the instructions shown in the video guide step by step, using the same email address.
Kind Regards