Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 12, 2021 at 4:49 pm #64630
    Jens Neubauer
    Participant
    Premium Member

    Hello WP-Royal Theme,

    we have been using the ASHE pro theme for a long time and are very satisfied. Unfortunately, while working on the widgets, the situation has now arisen that the customizer no longer loads. We can change menus, content, etc. Only the customizer is no longer loaded. We briefly installed another standard theme – here it works.

    What can we do or have we done wrong?

    Thanks in advance and best regards

    Jens Neubauer

    October 12, 2021 at 6:32 pm #64633
    vako
    Keymaster
    WP Royal Team

    Hi Jens,

     

    At first, thank you for choosing our theme and service.

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

     

    Kind Regards

    October 13, 2021 at 11:06 am #64636
    Jens Neubauer
    Participant
    Premium Member
    This reply has been marked as private.
    October 14, 2021 at 11:06 am #64648
    Jens Neubauer
    Participant
    Premium Member
    This reply has been marked as private.
    October 14, 2021 at 1:03 pm #64652
    vako
    Keymaster
    WP Royal Team

    Hi Jens,

     

    Login URL does not work, it gives us this screen: https://nimb.ws/gdyRFc

     

    Kind Regards

    October 14, 2021 at 1:13 pm #64653
    Jens Neubauer
    Participant
    Premium Member
    This reply has been marked as private.
    October 15, 2021 at 1:58 pm #64667
    Jens Neubauer
    Participant
    Premium Member
    This reply has been marked as private.
    October 18, 2021 at 9:22 am #64699
    vako
    Keymaster
    WP Royal Team

    Hi Jens,

     

    At first, sorry for the late reply, we had holidays.

    We are getting the same result, please watch the video guide again and follow the instructions spet by step.

     

    Kind Regards

    October 21, 2021 at 5:09 pm #64745
    Jens Neubauer
    Participant
    Premium Member
    This reply has been marked as private.
    October 25, 2021 at 3:06 pm #64764
    vako
    Keymaster
    WP Royal Team

    Hi Jens,

     

    At first, sorry for the late reply, we had holidays.

    Please follow the instructions shown in the video guide step by step, using the same email address.

     

    Kind Regards

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