[Jessica Eddy]

I have the Ashe Pro theme installed on several different sites. Suddenly (possibly since I updated to WordPress 5.7) I can not update the Ashe Pro theme on any of the sites. I get the following error message… please advise if there is a fix in the works for this, or if I need to do something differently.

 
<h2 style=”color: #1d2327; font-size: 1em; margin: 1.33em 0px; font-family: -apple-system, system-ui, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”>Updating Theme Ashe Pro (1/1)</h2>
<div id=”progress-1″ class=”update-messages hide-if-js” style=”outline: 0px; color: #3c434a; font-family: -apple-system, system-ui, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px;”>
<p style=”line-height: 1.5; margin: 1em 0px;”>Downloading update from <span class=”code” style=”font-family: Consolas, Monaco, monospace; direction: ltr; unicode-bidi: embed;”>https://api.freemius.com/v1/installs/3754195/updates/27280.zip?is_premium=true&authorization=FSLA+3754195%3A-nh7ISCDGXy1pKRO791GtJEnpyUXgsT0uIsVr3W-8uwfIFuTHIi4AUh-axSQVtmtozKl6Nz6hYbf5zN_SazLbAC3q8Y8rMSRIGbLSCgO9ORivsgRhmhK7qlRfsbKgpyw2imY_DxhDCvjn0oYtDkafrmnZIqPPbMMPi0Dmu3XWa_cvMcv5KwNvn6m4W0wWw8R2o53Gjr2cKb0AeI5RSjJRJUKAsdpVHBj-BbrHDWeByfokBPGFVSwZLf3VQOjmK2R78ZrrjX3jerp_DCdQnlmQw</span>…</p&gt;

</div>
<div class=”error” style=”outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border-width: 1px 1px 1px 4px; border-style: solid; border-color: #c3c4c7 #c3c4c7 #c3c4c7 #d63638; border-image: initial; box-shadow: rgba(0, 0, 0, 0.04) 0px 1px 1px; margin: 5px 15px 2px 0px; padding: 1px 12px; color: #3c434a; font-family: -apple-system, system-ui, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px;”>
<p style=”line-height: 1.5; margin: 0.5em 0px; padding: 2px;”>An error occurred while updating Ashe Pro: <span style=”font-weight: 600;”>Download failed. Forbidden</span></p>

</div>

[vako]

Hi Jessica,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Jessica Eddy]

This reply has been marked as private.

[vako]

Hi Jessica,

 

Seems that your server was blocking in connection to our server, we reactivated your license key, at this moment update button has gone but you will receive an update notice again, it needs some time, after that you will be able to update the theme.

 

Kind Regards

[Lori Schokman]

This reply has been marked as private.

[vako]

Hi Lori,

 

At first, sorry for the late reply, we had holidays.

Done, please check and let us know if you need any further help.

 

Kind Regards

[Author]

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