- This topic has 11 replies, 4 voices, and was last updated 2 years, 6 months ago by
vako.
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AuthorPosts
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April 23, 2021 at 9:10 pm #61065
I can’t figure out why my author widget image isn’t showing up on my site in the right sidebar. It used to, then suddenly stopped. Maybe the file is too big? Here are the details.
File type: PNG
File size: 620 KB
Dimensions: 1080 × 1080I’ve used an image uploaded to my Media files – https://hookedonprogress.com/wp-content/uploads/2021/03/HOP-Headshot.png for both the Image URL and Image Link.
Image URL:
Image Link:
April 24, 2021 at 4:41 pm #61073Hi Derek,
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards
April 27, 2021 at 4:38 pm #61141Mine did the exact same thing, as well as the images used in my Ashe: Promo Boxes. Was this resolved for you?
April 28, 2021 at 12:38 pm #61162Hi Crystal,
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards
April 29, 2021 at 12:45 am #61194This reply has been marked as private.April 29, 2021 at 1:43 pm #61203Hi Crystal,
Done, please check and let us know if you need any further help.
Kind Regards
May 4, 2021 at 1:32 pm #61268Mine is doing the exact same thing as them.
Was this resolved to you?May 4, 2021 at 9:49 pm #61275Hi Valerio,
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards
May 7, 2021 at 1:23 am #61317This reply has been marked as private.May 7, 2021 at 11:16 am #61319This reply has been marked as private.May 7, 2021 at 12:44 pm #61326Hi Jody,
The author widget was removed from your widget area, we went back and uploaded the image you mentioned, it only needs a title and descriptions.
Please check and let us know if you need any further help.
Kind Regards
May 7, 2021 at 12:44 pm #61327Hi Valerio,
Done, please check and let us know if you need any further help.
Kind Regards
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