Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • April 23, 2021 at 9:10 pm #61065
    Jody Johnson
    Participant
    Premium Member

    I can’t figure out why my author widget image isn’t showing up on my site in the right sidebar. It used to, then suddenly stopped. Maybe the file is too big? Here are the details.

    File type: PNG
    File size: 620 KB
    Dimensions: 1080 × 1080

    I’ve used an image uploaded to my Media files – https://hookedonprogress.com/wp-content/uploads/2021/03/HOP-Headshot.png for both the Image URL and Image Link.

    Image URL:

    Image Link:

    April 24, 2021 at 4:41 pm #61073
    vako
    Keymaster
    WP Royal Team

    Hi Derek,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    April 27, 2021 at 4:38 pm #61141
    Crystal Archer
    Participant
    Premium Member

    Mine did the exact same thing, as well as the images used in my Ashe: Promo Boxes. Was this resolved for you?

    April 28, 2021 at 12:38 pm #61162
    vako
    Keymaster
    WP Royal Team

    Hi Crystal,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    April 29, 2021 at 12:45 am #61194
    Crystal Archer
    Participant
    Premium Member
    This reply has been marked as private.
    April 29, 2021 at 1:43 pm #61203
    vako
    Keymaster
    WP Royal Team

    Hi Crystal,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    May 4, 2021 at 1:32 pm #61268
    Valerio Gullo
    Participant
    Premium Member

    Mine is doing the exact same thing as them.
    Was this resolved to you?

    May 4, 2021 at 9:49 pm #61275
    vako
    Keymaster
    WP Royal Team

    Hi Valerio,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    May 7, 2021 at 1:23 am #61317
    Jody Johnson
    Participant
    Premium Member
    This reply has been marked as private.
    May 7, 2021 at 11:16 am #61319
    Valerio Gullo
    Participant
    Premium Member
    This reply has been marked as private.
    May 7, 2021 at 12:44 pm #61326
    vako
    Keymaster
    WP Royal Team

    Hi Jody,

     

    The author widget was removed from your widget area, we went back and uploaded the image you mentioned, it only needs a title and descriptions.

    Please check and let us know if you need any further help.

     

    Kind Regards

    May 7, 2021 at 12:44 pm #61327
    vako
    Keymaster
    WP Royal Team

    Hi Valerio,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

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